A new low in dining by entitlement junkies

OK its Sat night and as usual we are on a wait not a long wait (2 hrs is fairly common on weekends if the band playing is well known or loved) afaik it was a mere 5 tables of 4 or less.
Enter the self entitlement asshole stage right….

a guy and his wife I have seen in the place before try to gank one of my tables during the wait. WHoo hoo! I get to have a brass pair now. The only time my place of employment allows the staff to stand their ground with a guest is in 2 areas: our 1st come 1st serve policy ie no reservations and our 1 check on parties of 6 or more with max 2 credit cards to be taken.

A part of the no reservation policy is that you are put on a wait list upon arriving and invited to hang out in the bar until a table is available. SO when I spot a couple I have seen in the place before seated at my table that has no menus and silverware for 4 still on it, I can reasonably deduce they sat themselves. The fact that the man is holding a vibrating, light flashing coasters from the host stand confirms my suspicions.

Normally I ignore the people until I can confirm we are on a wait and they were NOT seated by host staff as they do sometimes put folks down without menus. In this case I already know we are on a wait and I just saw them enter the bar a few minutes ago. Due to the nature of the crowding in the bar I have to pass right by the table and the guy wants my attention and asks if he can order food here.

I also notice as he makes his request the host staff has place in the middle of the table in an open spot 18 inches in diameter a WHITE 2″ X 3″ card that has a cursive black RESERVED across it on a diagonal. So I ask him a series of questions designed to get him to admit he stole this table without referencing the reserved sign or the coaster that could begin vibrating/flashing any second. He never admits to seating him self despite me asking him straight out if he was on our wait list. He keeps re-asking his can we order food here? Finally I get the better of him and he starts using not so polite speak to me. I then tell him to remove himself from my table and he gets worse so I tell him to get out off my section which gets him to cursing me. I offer then to have him thrown out if he continues along his idea of communication. Most of our guests do NOT realize we have off duty not in uniform cops who happen to be bar regulars working now. It was a result of the previously posted upon battle between Boss Lady and the Irate Lady. He asks to speak to the manager and I have had my fun so I go and let the manager know the situation and he offers to get the guy and gal out of my table. He plans to do it by seating someone from the wait list and thus forcing them out. People known to have attempted table hijacking also seem to fall to the bottom of the wait list. BY his arrival with the new guest they have gotten up and I do not see them anymore.

This is where it gets worse….

My manager seats a party of 4 black girls 2 in their late teens and 2 in their mid 20s. It seems that 1/2 the table has called in a to go order and decided ie PLANNED to eat it here IF they got seated before it was cooked. The other 2 order after they are sat. I overhear the girls chattering about how clever they were as they seem to think they got sat ahead of their place in line. I check on this they didnt but a couple of tables didnt want to sit in the bar. It still carries the smoking stigma to some.

I made sure the girls KNEW that they hadnt gotten to jump the line because of their cleverness.

I personally find their behavior reprenhensive simply for the dismissive way it treats the fellow diners. Its one thing when you treat me poorly but its another when you try to screw over others in the same boat as your self.

I also make sure the manager explains that this tactic in the future will result in them being handed their to go bags of food next time. He of course flubs this so badly that it comes of that their work around to the system was cute -no mention of dont try this agaIN.

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2 Responses to “A new low in dining by entitlement junkies”

  1. Void Says:

    It’s nice to see management that will actually stand up for their employees. The place I worked would bend over for customers. People don’t seem to realize that a restaurant isn’t the same as their living room.

  2. foodserviceninja Says:

    I hear ya -what is up with putting your food remenants on the table too-we serve a seafood gumbo and sev plates with shrimp. When I see they have dumped the shells/tails out on the tabletop I want to ask them if they pull that shit when they eat at their mama/grandmama’s table?

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